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  1. Print-on-Demand & Custom Production Policy: Every item on our storefront is printed, cut, and sewn on-demand specifically for you when you place an order. Because we do not maintain a physical stock or pre-made inventory, we do not accept standard returns or exchanges for buyers remorse, incorrect size selection, or changing your mind. Please refer carefully to the size charts provided on each product page before making your purchase.

  2. Damaged, Defective, or Incorrect items: We take great pride in our quality control, but if your item arrives damaged, defective, or misprinted, we will fix it immediately. you must notify our customer support team within 14 days of delivery by sending an email to melsmfmerchshop@gmail.com with the following info: Full name, order number, a clear photograph of the defect or damage & shipping label on the original packaging. Once verified, we will issue a replacement order or a full refund at absolutely no additional cost to you.

  3. International Shipment & Returns: Due to the high cost of international transit & custom processing , all international sales shipped outside of the United States are final. We cannot accept international returns or exchanges under any circumstances outside of confirmed manufacturing defects or transit damage.

  4. Lost in Transit & Delivery Issues: If your tracking information indicates that your package was delivered but you have not recieved it, please check with your local postal carrier & neighbors. We are not responsible for packages stolen after a confirmed delivery. For packages lost in transit (where tracking has completely stopped updating for more than 15 business days), please contact us immediately so we can file a claim with the carrier & arrange a replacement shipment.

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  1. Order Processing & Automated Fulfillment: All orders placed on our website are automatically processed through or global print-on-demand fulfillment partner, Tapstitch. Because production begins immediately upon order submission to ensure fast turnaround times, orders cannot be modified, canceled, or updated once checkout is complete. Please double-check your item selections, sizing, & shipping address before submitting your payment.

  2. Address Verification & Accuracy: The buyer is solely responsible for providing an accurate & complete shipping address. We utilize automated address verification tools at checkout to minimize errors. If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, the buyer will be responsible for any additional shipping fees required to reship the items once they are returned to our fulfillment facility.

  3. International Duties, Taxes, & Fees: For international deliveries outside of the United States, our standard shipping methods utilize a pre-collected customs system wherever possible. However, the buyer remains legally responsible for any additional local import duties, Value-Added Taxes (VAT), or customs clearance fees levied by their destination country. These additional fees are determined by your local customs authority & are non-refundable

  4. Fraud Prevention & Billing: To ensure a secure shopping environment for our global audience, we enforce strict Address Verification System (AVS) checks. Your billing address must perfectly match the address on file with your credit issuer or banking institution. We reserve the right to flag, hold, or cancel any transaction that fails our security & fraud prevention benchmarks.

Return Policy & Checkout

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